Health and Safety, COSHH compliance, quality inspections, labour and equipment requirements are handled by Secure local management teams, supported by our customer helpline and bespoke business IT systems.
With many years experience in managing all aspects of vehicle preparation, our Directors, Operations teams and local Field Managers ensure that all our customers benefit from the highest level of service commitment.
Our Total Supply Service is Comprehensive:-
Experienced Valeting Operatives
Secure Online Booking System
Progress Chaser Portal
Equipment and Chemicals
Customer Help Line
ONLINE VALET BOOKING
In 2007, SECURE introduced Secure Online, a web based booking system that has greatly reduced any requirement for a paper based process, therefore lowering the impact on the environment and costs to ourselves and our clients. Work is allocated via a web link from your desktop directly to a touchscreen in the valet bay. Customers select a valet code from the agreed price menu and the system provides live feedback on the status of each job along with a precise record of vehicles processed. At the end of the week an invoice is generated via a link to our office.
Secure Online is free to clients with the requisite equipment and internet access.
Our Online system provides greater transparency of work allocation, detailed management information and allows you to control your valeting costs.
Carfresh is a new service from Secure that can achieve a significant profit stream for dealerships.
Upgrade your service customers to our quality hand wash mini valet and generate valuable additional revenue as well as enhanced levels of customer satisfaction.
All point of sale material & logistics are provided free of charge by Secure to our account clients.
SECURE recognise that the benefits of our services only start when we fully understand our customers needs and objectives.
By understanding these objectives and desires we can tailor our service to better suit our customers needs, highlight valuable developments we can make to their current offering and even indicate gaps in the market that we can fill with new products or services.
Customer Benefits Include:-
National and flexible service
Stability of the Secure Group management structure
Bespoke paper-free electronic booking system
ISO9001 quality principles
Transparency of pricing
Continual investment into best practice techniques
Management information reporting systems
HEALTH & SAFETY
The health and safety of its workforce and that of its customers are of paramount importance to SECURE. To that end, a dedicated Health and Safety Management Team is in place to implement the relevant standards required by law.
Customer sites are regularly audited by our Operational Management and the results of these audits are fully transparent and followed up by our dedicated Audit Team & Quality Managers.
All our products are environmentally friendly and we provide all necessary COSHH (Control of Substances Hazardous to Health) data sheets, risk assessments and method statements to include safe systems of work.
SECURE have a robust and tested disaster recovery plan in place should our business be affected by a disaster of any description.
In brief, the Secure Group can continue to fully operate in the event of a disaster ensuring our customers business is not compromised. A copy of our plan is available upon request.
Secure recognise that all services must be supported by a robust quality management system.
As part of our commitment to our internal quality systems, regular site and desktop audits are carried out to ISO9001 procedures.